Car rental in
Lazio

**Outstanding Service at Sixt Rome Termini** I recently rented a car from Sixt at Rome Termini, and I cannot speak highly enough about the exceptional service I received. From the moment I arrived, the staff went above and beyond to ensure my family's needs were met, helping us start our vacation with the right state of mind and attitude. Initially, I had reserved a Jeep Renegade over the phone, as I was assured by the Sixt representative that it would accommodate our two large suitcases and a stroller. Upon arrival, Valerio informed me that the vehicle might not be sufficient for our needs. He offered alternative options and suggested we try the Renegade first, assuring us that we could revisit the decision if it didn't work out. Guilia assisted us in preparing the Renegade, doing everything possible to make it suitable for our luggage. However, after picking up my wife and our 3-month-old, we realized it wasn't spacious enough—just as Valerio had anticipated. We returned to the branch, where Francesco greeted us warmly and promptly called Valerio to assist. Valerio understood our situation and diligently searched for a solution. He managed to upgrade us **for free** to a larger vehicle that perfectly met our requirements. After we got our new car, Francesco helped us load our luggage. It was still tricky, but he was very patient and helpful. Thanks to the considerate and dedicated staff—Valerio, Francesco, and Guilia—we were able to start our vacation on the right foot. Their exceptional service has not only earned our loyalty but also our recommendation to friends and family visiting Rome. Sixt Rome Termini has set a new standard for customer service in car rentals.Their kindness and professionalism turned a potentially stressful situation into a pleasant experience. We will undoubtedly choose Sixt for our future travels. Thank you for making our trip memorable!